Data Centre Support Services & Maintenance

Elevate your IT with MTI Support & Maintenance

MTI provides a more comprehensive, manufacturer approved, support and maintenance package with extra layers of service, improved SLAs, all at significantly better value than contracts obtained directly from the manufacturer.

Award Winning

MTI is a multi-award winning data centre solutions provider with over 30+ years’ experience in supporting enterprises in both the public and private sector.

Service Excellence

MTI is a top tier service delivery partner and has the highest level of authorisation and accreditation for design, deployment support and managed services.

Collaborative approach

Whatever eventualities may arise, we are committed to supporting our customers and resolving issues together. As a part of the Ricoh family, our global network ensures that every project delivers the best possible outcomes.

24x7x365 Cover

MTI’s support and maintenance services provide UK-based 24x7x365 cover for your critical assets with fast response and resolution SLAs once an issue is logged.

Our services are vendor approved and offer all of the fundamentals you would expect from a professional support contract. However, MTI’s service also provides enhanced SLAs and additional service deliverables.

MTI’s triage teams and field engineers typically resolve issues faster than vendors can directly.

Comprehensive Support Contracts

Support Plus+

Support plus+ is our highest level of support offering. In addition to all the features of our standard support and maintenance service detailed above, MTI can proactively monitor your data centre environments 24/7/365 so you don’t have to. This additional facility includes;

Proactive monitoring of your chosen technologies and environments
Capacity and performance alerts and escalations to your teams
Issue recognition, diagnosis and case management on your behalf
Web portal for ticket and contract visibility and management reports

Dell Approved Support

As an Approved Dell support partner we have priority access to senior, in country, Dell engineering teams, to ensure even the most tricky issues are actioned at the right level, in the shortest amount of time.

Supported Manufacturers:

Learn more about our customers experience:

MTI has helped Babcock to review and align numerous support contracts across our suppliers, including Dell & Pure. MTI were very organised in tracking and effectively completing this piece of work. We’ve removed a considerable administrative burden which often fell on technical staff to perform, while considerably improving our position with organisation of contracts and renewal dates, and realising cost savings as a result.