Elevate your Cloud and On-Premise IT with MTI Support & Maintenance
MTI provides a more comprehensive cloud and on-premise IT manufacturer-approved support and maintenance package with extra layers of service-improved SLAs—all at a significantly better value than contracts obtained directly from the manufacturer.
Award-winning support
MTI is a multi-award-winning hybrid infrastructure solutions and services provider with over 30+ years of experience supporting on-premise IT in public and private enterprises.
Service Excellence
MTI is a top-tier cloud and on-premise IT service delivery partner with the highest level of authorisation and accreditation for design, deployment support, and managed services.Â
Collaborative approach
Whatever eventualities may arise, we are committed to supporting our customers and resolving issues together. As a part of the Ricoh family, our global network ensures that every project delivers the best possible outcomes.
24x7x365 IT Cover
MTI’s cloud and on-premise IT support and maintenance services provide UK-based 24x7x365 coverage for your critical assets with fast response and resolution SLAs once an issue is logged.
Our services are vendor-approved and offer all of the fundamentals you would expect from a professional support contract. However, MTI’s service also provides enhanced SLAs and additional service deliverables.
MTI’s triage teams and field engineers typically resolve issues faster than vendors can directly.
Comprehensive Support Contracts
Support Plus+
Support plus+ is our highest level of support offering. In addition to all the features of our standard support and maintenance service detailed above, MTI can proactively monitor your cloud and on-premise IT data centre environments 24/7/365 so you don’t have to. This additional facility includes;
- Proactive monitoring of your chosen technologies and environments
- Capacity and performance alerts and escalations to your teams
- Issue recognition, diagnosis and case management on your behalf
- Web portal for ticket and contract visibility and management reports
Dell Approved Support
As an Approved Dell support partner we have priority access to senior, in country, Dell engineering teams, to ensure even the most tricky issues are actioned at the right level, in the shortest amount of time.
Supported Manufacturers:
Learn more about our customers experience:
End-to-End Hybrid Infrastructure Solutions
