Information Infrastructure, Insight

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Managed Services

MTI is a leading supplier of IT Services and Infrastructure to a wide variety of markets and customers. MTI’s Managed Services division focuses on providing the most professional and effective range of remote infrastructure support, monitoring and management solutions, to assist businesses to be more responsive to dynamic corporate IT requirements. MTI uses its own highly qualified teams of technical consultants, infrastructure specialists and support engineers to provide unrivalled standards of expertise, experience, service capability and customer delivery.

MTI Managed Service Levels

MTI offer 3 modular levels of Managed Service, each aligned to the ITIL framework and each with defined Service Level Agreements:

Service Level	Description
Monitor	Provides Event and Escalation Management
Analyse	Provides Monitor level service plus Capacity Management, Reporting Services and ongoing Service Delivery Management
Manage	Provides a fully managed service, comprising both Monitor and Analyse plus full Incident, Problem and Change Management, Performance Management and Service Request execution.

MTI Managed Service Key Benefits

There are many benefits to be gained from utilising a Managed Service:

Cost savings
Time; enable staff to focus on valued business activities
Provides access to current & future technology
Negates requirement for expensive training
Addresses any gaps in lack of in house expertise

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Managed Services for Networks

MTI’s network analysis services provide your organisation with a service that allows you to react quickly, troubleshoot and fix network issues. You will be able to gain the proactive insights needed to spot trends and address issues before they impact the business.

Managed Services for Networks

Managed Services for Backup & Recovery

MTI provide comprehensive backup and recovery analysis services that are required to ensure data protection, service level agreements and regulatory requirements can all be met.

Managed Services for Backup & Recovery

Managed Services for Storage

MTI provides a Managed Service that will monitor and analyse customer storage systems remotely, warning you of any potential issues arising with either the storage hardware itself or the storage management software being used.

Managed Services for Storage

Managed Services for Virtualisation

Our highly-trained administrators can monitor and manage not only the core virtualisation infrastructure, but all the operating systems and business applications that run in the virtualised environment.

Managed Services for Virtualisation

Managed Services for Servers

MTI’s vital server analysis provides your organisation a service that allows you to react quickly, troubleshoot and fix server-related issues. You will be able to gain the proactive insights needed to spot trends and address issues before they hurt the business.

Managed Services for Servers

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Workshop: Get Future-Ready IT with Cisco UCS & MTI
Thu May 23 2013 - 9:30 AM
Location: Cisco Systems, Crescent House, Manchester

Seminar: MTI VSPEX Event at The Aberdeen Maritime Museum
Wed May 29 2013 - 1:30 PM
Location: The Aberdeen Maritime Museum

See all Events & Shows

Datacentres
MTI has established itself as a key partner for businesses looking to leverage skill and experience in the delivery of effective, high-value Datacentre solutions.
Secure Cloud Storage
The key differentiator that MTI brings to the marketplace with its Cloud offerings is the ability to design a bespoke Cloud solution that takes into account all the customers concerns and requirements.
IT Security
MTI is a trusted expert in delivering a full range of IT security solutions for your organisation as providing consultancy on data security regulations and offering accredited network penetration testing services.
Managed Services & Support
MTI is well-established as an experienced provider of a whole range of services that directly support the technology solutions that it provides to businesses throughout EMEA.
Meet the Management Team
The MTI Management Team includes some of the most experienced and respected figures in the IT industry and together they make a formidable force working on behalf of our partners.
Case Studies
Providing details of the different solutions that MTI has designed and deployed for its’ clients. In many cases clients have chosen to comment on the effectiveness and inherent value of the MTI approach.
Contact MTI
If you need advice, assitance or further information on our range of products or services don't hesitate to get in touch.

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