SERVICE DESK 2018-01-08T13:19:29+00:00

Service desk

Proactive IT support for operational excellence
image of the service desk icon for mti's managed services service desk

Bespoke service to meet unique business needs

Our Service Desk delivers proactive IT support at the heart of the business, with flexible, tailored contracts to meet your specific requirements and unique challenges.

What we deliver

Our tailored, flexible service contracts for Infrastructure Management Services, Cloud and Security are governed by recognised industry standards and processes such as; ITIL v3, Prince2, ISO27001 and PCI, to ensure we meet regulatory and compliance requirements.

How we do it

Our experienced, highly qualified and multi-lingual consultants support businesses 24x7x 365 and are an essential component to the holistic, tailored solutions and services we provide to our customers and partners. This committed team is dedicated to delivering real and lasting results as well as driving change to support and accelerate business transformation through IT.

The MTI service desk

Safe in the knowledge that your day-to-day services are running at optimum levels, you can focus on the future and experience:

  • 24x7x365 service management and support

  • 25+ years of experience

  • 98% average Client satisfaction excellence score  

  • 24x7x365 global coverage through our Secure Operations Centre 

  • 99% of 13,436 helpdesk tickets addressed within SLA response times

  • 5 minute average response time

  • 11 minutes average response time for maintenance and support calls 

  • 1800+ clients & millions of users worldwide supported 

  • Multi-lingual support 

  • Highly experienced and accredited team

  • Enterprise-class tools 

  • Unified online management portal 

Benefits of the MTI service desk

  • Improve productivity and greater efficiencies 

  • Reduce costs 

  • Optimise applications and environments 

  • Enhance SLA & SLO requirements 

  • Mitigate risks 

  • Meet audit, regulatory, & compliance standards

  • Ensure service excellence

Get in touch

Contact us to find out more.