Proactive IT support for operational excellence
Bespoke service to meet unique business needs
Our Service Desk delivers proactive IT support at the heart of the business, with flexible, tailored contracts to meet your specific requirements and unique challenges.
What we deliver
Our tailored, flexible service contracts for Infrastructure Management Services, Cloud and Security are governed by recognised industry standards and processes such as; ITIL v3, Prince2, ISO27001 and PCI, to ensure we meet regulatory and compliance requirements.
How we do it
Our experienced, highly qualified and multi-lingual consultants support businesses 24x7x 365 and are an essential component to the holistic, tailored solutions and services we provide to our customers and partners. This committed team is dedicated to delivering real and lasting results as well as driving change to support and accelerate business transformation through IT.
The MTI service desk
Safe in the knowledge that your day-to-day services are running at optimum levels, you can focus on the future and experience:
24x7x365 service management and support
25+ years of experience
98% average Client satisfaction excellence score
24x7x365 global coverage through our Secure Operations Centre
99% of 13,436 helpdesk tickets addressed within SLA response times
5 minute average response time
11 minutes average response time for maintenance and support calls
1800+ clients & millions of users worldwide supported
Highly experienced and accredited team
Unified online management portal
Benefits of the MTI service desk
Improve productivity and greater efficiencies
Optimise applications and environments
Enhance SLA & SLO requirements
Meet audit, regulatory, & compliance standards
Ensure service excellence
Get in touch
Contact us to find out more.