Case Study: End-To-End Infrastructure Managed Services
About MeteoGroup:
MeteoGroup is the global weather authority, combining accurate science with advanced technology and local expertise with global reach. MeteoGroup’s mission
is to help its customers make better weather-related decisions with products and services built on its brand values: Technological innovation, data accuracy,
expertise and reliability.
MeteoGroup’s team of expert meteorologists are on hand 24/7/365 to deliver the highest-quality analysis and support and is trusted by hundreds of government agencies, thousands of companies and millions of consumers every day. With offices in 17 countries around the world, MeteoGroup is perfectly placed to provide local services to a global audience.
The Challenge
MeteoGroup is committed to continuously improving its world-class weather solutions; pushing the boundaries of meteorological research and product development. Vital to this, MeteoGroup’s infrastructure and its management of needs to be able to support this vision. MeteoGroup’s infrastructure is the foundation for a lot of the services it provides. The ability to quickly implement change and provide a full end to end service was vital to ensure MeteoGroup can continue to pioneer meteorological research.
The Solution
MeteoGroup embarked on a yearlong rigorous selection process to choose a single supplier for its infrastructure management. MTI took time to understand MeteoGroup’s specific infrastructure management requirements and how they translated to improved services. After a rigorous assessment of potential partners, MeteoGroup selected MTI because of our best of breed expertise and experience around managing infrastructure. MeteoGroup has been working with MTI since 2015 when we took on the management of key aspects of the network infrastructure, VMware virtualisation environment and DellEMC storage cluster. Our role in the organisation has expanded to include rolling out a new state of the art security firewall system across all 17 global offices.
By choosing MTI to provide a fully managed service, MeteoGroup now has a peace of mind that its infrastructure is being managed by professionals 24/7/365. The infrastructure team at MeteoGroup were also able to implement changes swiftly and easily due to the service management capabilities embedded in the managed service.
Tasks like creating a new virtual machine (that previously took up to 1 week), are now provisioned almost immediately due to the self-service interface. MeteoGroup’s internal teams now have more time to invest in business value creation including developing new leading-edge services built on its brand values of “Technological innovation, data accuracy, expertise and reliability”.
The Results
MTI has invested significantly in dedicated expertise to support its customers IT environment and leverage over 25 years of experience. MeteoGroup and MTI have developed a strong partnership in recent years and relies on MTI’s specialist services knowledge and expertise to help them maximise the investment made on technology.
MTI’s expertise, understanding of technology and focus on customer satisfaction is what maintains the relationship. This is why MeteoGroup view MTI as a longterm technology partner to continually improve and strengthen the services it provides to its customers.
MTI provided expert assistance at all stages, from feedback, improvement and implementation that all adapted to our processes. The engagement allowed us to mature some of our processes too!
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