MTI holds the highest levels of accreditation and experience. When required, to augment our internal knowledge and skill-sets, we are able to leverage extended 3rd and 4th line technical support with a direct line into our strategic vendor engineering and development teams (as a development partner and participant in Beta Programs, often hosted in our Solution Centres). If we don’t know the answer to a question or a problem we are committed to resolution through co-creation, through our partnerships and by building our internal capabilities for repeatable results. If our clients and partners see room for improvement in any area, we want to know.
We leverage the expertise we have acquired as market leaders and trusted experts to provide guidance on ways to innovate and streamline IT solutions and services, to assess, design, deliver, support and manage client and partner environments, whether in the corporate datacentre (private cloud), in a hosted environment or a hybrid service model. We aim to develop a partnership that will become a recognised asset, providing support and guidance through the myriad of choice available in the market today, to ensure the right strategic decisions and investments are made.
Our collaborative approach builds trust and emphasises team work. We understand that every client and partner has different challenges, technical and service requirements so we tailor our engagements and contracts accordingly. We help to mitigate risk through knowledge transfer, to ensure change is successfully adopted and valued by individuals as well as organisations. MTI has a team of highly committed, capable, experienced, highly motivated people, who care about the relationships we build, becoming a virtual extension to our client and partner teams. We believe this is the primary reason our clients and partners recommend MTI to others.